Help Center

Frequently Asked Questions

Everything you need to know about Elecom India's products, services, and support.

Product Questions
What elevator products does Elecom offer?

We offer a comprehensive range: Door Detectors, Overload Sensors, Elevator Fans, Intercom Systems, TFT LCD Displays, Elevator Fixtures (COP/LOP), Emergency Alarms, Voice Annunciators, and Gearless Traction Machines.

What building solutions are available?

Our building solutions include UPS & Inverters, CCTV Cameras, Video Door Phones, and Access Control systems (face recognition & fingerprint terminals).

Do you supply fire safety products?

Yes. We supply IMSAFE fire alarm systems including car kits, home kits, and fire alarm detectors for early smoke and fire detection.

What sizes are available for elevator TFT displays?

Our TFT multimedia displays range from 4.3" to 28", with high brightness and wide viewing angles suitable for all elevator cabin sizes.

Can I view all products in one place?

Yes! Visit our Product Catalog page for a complete overview of all products with specifications and links.

Installation Questions
Do you provide installation services?

Yes. We offer complete installation services including Site Analysis, Feasibility Studies, and solution proposals. Our experienced technicians handle end-to-end installation.

How long does installation take?

Installation time varies by product. For example, our overload sensors can be installed in as little as 5 minutes. Complex systems like intercom or CCTV networks may take a few hours to a full day.

Is professional installation required?

For most elevator safety products, professional installation is recommended to ensure compliance with safety standards. Our team can assist or guide your in-house technicians.

Do you provide after-sales support?

Absolutely. We provide comprehensive after-sales support including maintenance, troubleshooting, and spare parts supply across India.

Support Questions
How do I contact technical support?

Call us at +91 9167730002 or email sales@elecomindia.com. You can also WhatsApp us using the chat button on this page.

What are your business hours?

Our team is available Monday to Saturday, 9:00 AM to 6:00 PM IST. For urgent elevator safety issues, please call us directly.

Do you offer warranty on products?

Yes. All products come with manufacturer warranty. Warranty terms vary by product — please contact us for specific warranty details on the product you are interested in.

Can I get a product demonstration?

Yes, we can arrange product demonstrations at our office or at your site. Please contact us to schedule a demo.

Still have questions?

Our team is happy to help. Reach out to us directly.

Chat with us!